Order Processing

LOGO SETUP: HOW DOES IT WORK?

Knowing what your logo is going to look like embroidered is very important to you and to us.
That’s why we create a digital proof of your embroidered logo for you to approve before the first order goes into production.

  • We take your logo/design/art, redraw over it with a stitch based CAD program, and then send you a screen shot via email.
  • We then ask you to review and approve layout, color and spelling.
  • The timeline for production and shipping begins when you approve the art work, typically we begin sewing within an hour of most approval email arrivals.

If you are not satisfied with your proof and we are not able to fix it to your satisfaction, we will cancel your order, delete the file, and refund you the purchase cost.

If you prefer to have the logo sewn prior to purchasing products, we can do it, however a $25.00 fee will be assessed for the sew out. If it needs to be shipped or delivered rather than digitally sent as a photograph, an additional $3.00 will be added for shipping. The timeline for production and shipping begins when you approve the art work, typically we begin sewing within an hour of most approval email arrivals

Why?
Creating a proof sample of an embroidered logo is a time consuming process.
That’s why we create physical proofs of logos only when necessary, especially because typical setup is free. We rely on digital screen shots for approval and they have proved accurate to show the design layout as far as spelling, proportion and color area layout.
We strive to make the most accurate sew out possible: your reputation as well as ours is on the line; and we take it seriously.

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