Help FAQ / Frequently Asked Questions

ORDER PROCESS

Order processing begins with the checkout page:

  1. Choose any item and add it into your cart.
  2. When you process the cart, an upload link for your logo/art/design is at the top of the shipping information page. Attach a file of any image type through this link to complete the order.
  3. An artist will review your order. If there are any questions we may call you, most likely you will be emailed within 24 hours. Production begins an hour after art approval is received from you in most cases.

WHAT IS THE TURNAROUND TIME?

We ship orders in 10 business days or less in most cases.
Shipping times will vary based on where we are shipping to and the quantity: you will receive a tracking number for most shipping methods. 
Rush service is available: See the Rush Service information in the FAQ section for more information.

LOGO SETUP: HOW DOES IT WORK?

Knowing what your logo is going to look like embroidered is very important to you and to us.
That’s why we create a digital proof of your embroidered logo for you to approve before the first order goes into production.

  • We take your logo/design/art, redraw over it with a stitch based CAD program, and then send you a screen shot via email.
  • We then ask you to review and approve layout, color and spelling.
  • The timeline for production and shipping begins when you approve the art work, typically we begin sewing within an hour of most approval email arrivals.

If you are not satisfied with your proof and we are not able to fix it to your satisfaction, we will cancel your order, delete the file, and refund you the purchase cost.

If you prefer to have the logo sewn prior to purchasing products, we can do it, however a $25.00 fee will be assessed for the sew out. If it needs to be shipped or delivered rather than digitally sent as a photograph, an additional $3.00 will be added for shipping. The timeline for production and shipping begins when you approve the art work, typically we begin sewing within an hour of most approval email arrivals

Why?
Creating a proof sample of an embroidered logo is a time consuming process.
That’s why we create physical proofs of logos only when necessary, especially because typical setup is free. We rely on digital screen shots for approval and they have proved accurate to show the design layout as far as spelling, proportion and color area layout.
We strive to make the most accurate sew out possible: your reputation as well as ours is on the line; and we take it seriously.

DO YOU REQUIRE A MINIMUM ORDER?

We do not require a minimum order.
If you only need a few, you can order just what you need, and the embroidery is still included, free!

DO YOU ACCEPT PURCHASE ORDERS?

We accept signed and approved purchase orders from public, government institutions, and verifiable businesses. (i.e. public school districts, public universities, any city, county, state government body, or companies of more than 3 years old and of good reputation.) 

Invoices must be paid 50% down prior to production, and 50% prior to shipping.

WHAT IF I CAN’T FIND WHAT I’M LOOKING FOR?

There are more items available for customization than we could possibly offer on our website.  If you are looking for something specific that you cannot find on our site, please contact us and we will help you to source it. The more details you can provide about a product, the more likely we will be able to locate an option quickly for you.

WILL YOU EMBROIDER AN ITEM THAT I PURCAHSE ELSEWHERE AND SEND TO YOU?

YES, however there will be a setup fee for items not purchased from Cherie4art as well as a per item fee for run time and labor. 

The fees begin at fifty dollars and increase based on complexity of the art piece. ($50.00) + run time and labor.

The
truth is that occasionally, an embroidery machine will destroy a piece: snags happen. If that happens to a piece purchased from us, we can easily replace it. If that happens to something a customer sends to us, it cannot be replaced. In addition, not every piece of clothing is constructed and made to be embroidered. We will not be held responsible for repair or replacement of garments or articles provided by the customer, and a waiver must be signed physically or digitally to that affect by the customer.

CAN YOU PROVIDE A QUOTE?

Sure, if you need a quote for any reason, we are glad to provide one.
Our pricing model, based on complexity, eliminates the need for a quote on most orders.
Pricing of items in the online shop are designed to be up front and easy to understand, prices include the embroidery of the logo in one location, sometime two if the option is available and selected by the customer. 

WHEN WILL MY ORDER SHIP?

After placing an order, we will send you a confirmation receipt. If it is your first time ordering a specific design, we will require your approval of a screen shot prior to production. Most items ship 3-5 days after the screen shots (art) approval. Shipping times will vary based on the destination, quantity, and even availability if its an order from outside the website such as a special request. We will keep you informed via email or text of the progress, and we plan on including status reports on the account page soon. If you do not hear from us, please check your spam folder settings.

DO YOU KEEP MY LOGO ON FILE?

Yes.
Once we have set up a logo and produced an order with it, we have it on file.
We never discard or delete any logo unless you request it.

MAY I REQUEST MY EMBROIDERY MACHINE FILES?

Yes; we do offer embroidery machine files to be used outside of Cherie4Art.com: There will be a fee for files leaving Cherie4art’s control that will be assessed based on the complexity of the file, as the majority of  embroidery labor is in art setup.

CAN I GET ITEMS PERSONALIZED WITH NAMES IN ADDITION TO THE DESIGN?

Yes!
If the personalization is in addition to a logo or design, we will assess an additional $3.00 per item, as each name requires individual setup.  We personalize in several standard fonts at this level, as the fonts are already made and easily arranged to any name spelling. If you have a specific font you would need used, we can accommodate that, please let us know which font and we will quote it and build it based on the complexity and add to your order.

CAN YOU MATCH COLORS?

Yes:
There are more Pantone / PMS  /RGBs color numbers than there are thread colors, so exact match to every possible PMS color is not possible.  But more often than not, we can get really close. If you have your Pantone / PMS RGBs color numbers, we encourage you to share those with us; if not we base colors off the file you send us.

WHAT FILE FORMAT DO YOU NEED FOR MY LOGO?

JPG (.jpg)      PDF (.pdf)      TIF (.tif)      PNG (.png)

Adobe Photoshop (.psd)        Adobe Illustrator (.ai)

Really anything will work, the clearer the better. We will work with it all as our process is done by hand for the best results; we will contact you if there is any issue regardless.

DO YOU EMBROIDER LARGE BACK IMAGES?

Conditionally, and at an extended cost over the items represented on this site.

We do not offer to embroider large images on the backs shirts as part of the free design setup, and never of the embroidery will be too dense for the item (IE: a t-shirt cannot be full backed due to the materials nature). For most, it is not economical as the set-up alone can be costly, and the application of the embroidery can cost $25 to $100 per item based on size and complexity.  There are times we have done vest and jacket backs, especially for biker groups and benevolent associations, so it can be down, but additional fees will apply.

ITEMS I ORDER NEED DIFFERENT COLORS THAN ON THE LOGO:

Absolutely: Just let us know.
We can easily change the colors of the logo based on the shirt colors in your order.  There is no charge for it.

CAN I GET MORE THAN ONE LOCATION OF EMBROIDERY?

Yes: The prices you see on the site include the embroidery in one location unless otherwise noted, such as hats front and back.

Sometimes you may want to put another logo on a shirt sleeve or maybe a Domain/URL address.
Text can be added as an additional location to nearly any item for $3.00 per item assuming the font is chosen from
our ready-made font pack. Additional designs will be priced at $15.00 for art setup and $5.00 for each additional item/location.

Font packs and advanced ordering is best handled via email.
Digitize@cherie4art.com

MAY I SEE MY LOGO ON A SHIRT OR HAT BEFORE I PURCHASE?

The majority of the time and labor needed to make and embroidered garment is in the art setup for embroidery: while we do not charge setup fees, it is not feasible to embroider samples for every client without a purchase commitment. The best practice would be to purchase a single item and enjoy the quality for yourself, then to make a bulk purchase. When you do decide to come back, speak with us first and we will help make the extra step and your commitment to us worth it in the form of a return customer discount dependent on volume size.

HOW DO I GET BLANK SAMPLES TO TRY?

Getting blank samples, while informative, does add a significant amount of time to the process of getting your final order. If you have a tight deadline for the final order, it may not be feasible to get blank samples ahead of that final order.

We charge for blank samples up front. USPS Ground shipping of samples is free.

You can keep the samples or return them. If you wish to return the samples, we will credit you back when they are returned within a specified amount of time. That credit can be in the form of a credit card credit or a merchandise credit towards your order. Samples returned within 30 days are eligible for a full credit of the merchandise. No credit will be issued for samples received after 30 days.

If ordering online, please put BLANK SAMPLES in the comment section of the shopping cart. No Blank samples will be sold for Nike apparel, as is Nike’s trade agreement with our suppliers: all Nike merchandise must be embellished in some manner prior to delivery.

WHEN WILL MY CARD BE CHARGED?

Your credit card will be charged at check-out for the full amount of anything ordered through the site.
Pricing
For large orders (100 pieces or more) we can setup an invoice, at invoice terms we will charge 50% at art approval: it is charged before your order goes into production; and 50% on delivery.

Please contact us for large orders and have your tax identification information available.

DO I HAVE TO PAY SALES TAX?

In nearly all cases, sales tax is not required or charged for Internet sales. There may be exceptions as per PayPAL’s Policy

The only time Cherie4art will collect sales tax directly is if we are shipping or delivering items to customers in the Great State of Texas where we are grateful to operate.

WHAT’S INCLUDED IN THE PRICE?

The prices you see on the website include the embroidery in a single. The maximum size of the free embroidery is something the industry calls “a left chest sized image” which is usually about a 4″ circle.

Many companies put a limit on the size of the logo included in their prices. Most often it is a stitch count limit like 10,000 stitches. Anything over that amount is charged differently.
Our belief is that most people have no idea how many stitches it takes to create their logo, nor is it a good method to base a price on as far as art setup; more stitches does mean more run time, but we consider this negligible as to producing a single location piece.

WILL I BE CHARGED SALES TAX?

In nearly all cases, sales tax is not required or charged for Internet sales.
There may be exceptions as per PayPAL’s Policy, please check Paypal.com if you have questions on their policy. 

The only time Cherie4art will collect sales tax directly is if we are shipping or delivering items to customers in the Great State of Texas where we are grateful to operate. If you have a valid use Texas Tax ID, we will not collect so long as a copy can be made available for our records. 

DISCOUNTS?

Quantity discounts are listed on each product page that is eligible for a discount, and the discount will auto apply for most items, some will need a coupon which we can provide via email for significant quantities of a single item, usually over 2 dozen. 

Discounts apply only to a single design, as it is a single art setup: additional names or different logos on each item are not eligible for discount, and will be cancelled if ordered expecting such.

Discount levels do include all styles, colors, and sizes in the order using the same logo.
You can order exactly what you need and have all of those items count towards a discount.

WE ALSO PROUDLY OFFER DISCOUNTS FOR NON-PROFITS, CHURCHES, YOUTH ATHLETICS AND COMMUNITY GROUPS NATIONWIDE. EMAIL US AND ASK!

WHAT’S INCLUDED IN THE PRICE?

The prices you see on the website include the embroidery in a single. The maximum size of the free embroidery is something the industry calls “a left chest sized image” which is usually about a 4″ circle.

Many companies put a limit on the size of the logo included in their prices. Most often it is a stitch count limit like 10,000 stitches. Anything over that amount is charged differently.
Our belief is that most people have no idea how many stitches it takes to create their logo, nor is it a good method to base a price on as far as art setup; more stitches does mean more run time, but we consider this negligible as to producing a single location piece.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept VISA, Mastercard, American Express and Discover through the PayPal portal on the site, or in person through our mobile register.

CAN YOU INVOICE MY COMPANY?

Yes we can.
To setup corporate invoicing, please contact us directly at Digitize@cherie4art.com with your tax identification information and the contact information for your purchasing officer.
Invoices must be paid 50% down prior to production, and 50% prior to shipping.

WHEN WILL MY ORDER SHIP?

After placing an order, we will send you a confirmation receipt. If it is your first time order of a specific design, we will require your approval of a screen shot prior to production. Most items ship 3-5 days after the screen shots (art) approval. Shipping times will vary based on the destination, quantity, and even availability if its an order from outside the website such as a special request. We will keep you informed via email or text of the progress, and we plan on including status reports on the account page soon. If you do not hear from us, please check your spam folder settings, communication is priority 2 here; awesome embroidery and your satisfaction is job 1.

SOME SHIRTS DON’T FIT, CAN WE EXCHANGE THEM FOR A DIFFERENT SIZE?

Embroidery and apparel decoration by nature is a custom item.
It is impossible for us to remove the decoration and utilize the shirt for another order. Therefore we do not take returns or exchanges on shirts for sizing issues. Shirts can run small, and cotton based cloths shrink when washed in hot water; please pick sizes accordingly.
However, we will work with you, if possible, to figure out a solution that works for everyone.

ON WHAT CONDITIONS ARE RETURNS ACCEPTED?

Embroidered items can be returned if the item or the embroidery is defective.
In such cases, Cherie4art will replace the item at no cost if we are notified of the defect within 30 days of shipping/delivery. RMA will require an email to digitize@cherie4art.com and picture of the defect. Returns will not be accepted based on misspellings as it is the customer’s responsibility to approve the artwork: sew-outs are always as seen in the screen shot.

DO YOU SHIP INTERNATIONALLY?

Yes, this can be arranged, but additional charges will apply;
Please contact us at Digitize@cherie4art.com for specifics.

CAN YOU SHIP FASTER THAN GROUND?

Yes.  Any shipping service faster other than ground will be at the customer’s additional expense.

UNDER WHAT CIRCUMSTANCE DO I QUALIFY FOR FREE SHIPPING?

UPS Ground shipping is free with any order over $350 in merchandise for lower 48 continental U.S. States.
For other areas and less than $350, shipping/handling is based on approximate USPS ground. and weight dimensions. We are working on better solutions.

Local delivery in the greater Dallas – Fort Worth Metroplex will be free within a 30 mile radius of our home base of Arlington as a thank you to our local community: this will be recognized by zip code on delivery address. If you are in the radius and it does not list as free on the checkout page please email us, there are over 250 zip codes in DFW alone, and we tried to get them all! 

SOME SHIRTS DON’T FIT, WE CAN EXCHANGE THEM FOR A DIFFERENT SIZE?

Embroidery and apparel decoration by nature is a custom item.
It is impossible for us to remove the decoration and utilize the shirt for another order. Therefore we do not take returns or exchanges on shirts for sizing issues. Shirts can run small, and cotton based cloths shrink when washed in hot water; please pick sizes accordingly.
However, we will work with you, if possible, to figure out a solution that works for everyone.

ON WHAT CONDITIONS ARE RETURNS ACCEPTED?

Embroidered items can be returned if the item or the embroidery is defective.
In such cases, Cherie4art will replace the item at no cost if we are notified of the defect within 30 days of shipping/delivery. RMA will require an email to digitize@cherie4art.com and picture of the defect. Returns will not be accepted based on misspellings as it is the customer’s responsibility to approve the artwork: sew-outs are always as seen in the screen shot.

DO YOU SHIP INTERNATIONALLY?

Yes, this can be arranged, but additional charges will apply;
Please contact us at Digitize@cherie4art.com for specifics.

RUSH ORDERS

How quickly do rush orders ship?

Rush orders ship in 3-5 business days.  If you have a specific date you need the order in your hands, please tell us that at the time of the order so we can make sure to hit your date.

Is there a rush fee?

Yes, it is $50 for rush service. If you wish for the order to ship faster than Ground, there will be an added cost for that service as well.

Rush Constitutes the time for your approval of the artwork till we can get the order in the box: we are not responsible for delays due to non-response to art approval requests due to spam folder setting on your end or non response tour inquiries.

 

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