Shipping and Returns

WHEN WILL MY ORDER SHIP?

After placing an order, we will send you a confirmation receipt. If it is your first time order of a specific design, we will require your approval of a screen shot prior to production. Most items ship 3-5 days after the screen shots (art) approval. Shipping times will vary based on the destination, quantity, and even availability if its an order from outside the website such as a special request. We will keep you informed via email or text of the progress, and we plan on including status reports on the account page soon. If you do not hear from us, please check your spam folder settings, communication is priority 2 here; awesome embroidery and your satisfaction is job 1.

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